Refund Policy
7-Day Unused Purchase Guarantee
A Document Slot or an additional AI Data Room can be refunded in full within 7 calendar days of purchase if no document has been successfully uploaded and accepted into it. Request it from Billing in your account; it is processed automatically.
When the guarantee ends
The voluntary guarantee ends when the first document is successfully uploaded and accepted (choosing a file, an unfinished or a rejected upload does not count) or at the end of the 7-day period — whichever happens first.
Failed processing
If a paid processing action fails because The Papers could not complete it, the associated processing attempt is restored automatically and is not treated as consumed, so you can try again at no cost. This is a restored attempt, not a refund. If The Papers is ultimately unable to provide the purchased service, additional remedies — including a refund — may apply, as required by applicable law.
Renewals
Renewals of a yearly Data Room are not covered by the 7-day guarantee unless stated at renewal. You can cancel the next renewal at any time in Billing.
Duplicate or mistaken charges
If you were charged twice for the same purchase or charged in error, contact us and we will refund the duplicate.
How refunds are paid
Refunds go back to the original payment method through Stripe. We confirm by email when the refund is complete; banks usually take 5–10 business days to show it. A refunded purchase removes the items from that purchase that are still unused.
Your statutory rights
This voluntary refund policy is in addition to, and does not limit, any mandatory consumer rights or remedies available under applicable law.
Contact
billing@thepapers.link